Council or transport authority Yellow box PCN
This situation: If the council's own public guidance (website, leaflets) conflicts with how it enforced you, that can support an appeal. - full question

Has this council told the public one thing on its website or leaflets, but enforced your case in a different way?

Challenge guidance for this situation

This page explains a common yellow box PCN appeal angle. If the checker brought you here, the guidance below is adjusted using your yes/no answer in the URL. This is not legal advice.

Your draft letter

Replace everything in [square brackets] with your own details. Scroll inside the box if the text is long. 

Subject: Representation / appeal: yellow box [PCN number]

I challenge this penalty because the council's own published guidance does not match how it has enforced my case.

The council tells the public: [quote or summarise what the website or leaflet says, with date you saw it].

In my case it has [describe how enforcement differs from that guidance].

I should be treated consistently with the council's own public statements. Applying different rules to me is unfair.

[Attach screenshots or printouts. PCN, registration, date.]

Yours faithfully,

[Name]

Guidance for your case

What to do next

Save screenshots or copies of their guidance and explain the mismatch. Draft below.

Why this can matter

Adjudicators have allowed appeals where the authority's published advice did not match what it did in enforcement. Fairness and consistency matter.

Screenshot their site. If it contradicts your ticket, say so clearly.